Complaints Procedure

Complaints

Hudlet are committed to providing a quality service to our customers at all times. This means we need to look constantly at ways to improve how we work. You are very important to us so we welcome your views to help us maintain and improve our service.

If you are unhappy with the quality of the service or the manner in which the service was provided please tell us about it – informally or if you prefer, formally in writing by email to a.wright@hud.ac.uk.

In the event that you are unhappy with the way that your complaint has been dealt with please contact the Students’ Union President by email to su.president@hud.ac.uk

 

Testimonials

All my dealings with HudLets have been both helpful and supportive. Andy and Charlotte are extremely encouraging at all times. Many thanks for your continuing excellent service.

- Pat Lawler, landlord

HudLets has always been an efficient and supportive agency in liaising between students and me as a landlord. Friendly and competent, they know their houses and tenants and try to ensure smooth tenancies for the benefit of all. Excellent.

- Sian Howell-Jones, landlord

The friendly and efficient staff at HudLets serve both the students and the landlord well. For the landlord they organise a fair rent and for the students they check that the property is both safe and suitable. This results in peace of mind for all concerned.

- Deryn Wood, Landlord

HudLets has taken the hassle of tenant find, vetting, drafting contracts and lodging bond payments from us so that we can concentrate on providing a good clean student friendly property for our tenants.

- Andy and Christine Flint, Landlord

Into our second year with HudLets as letting agents, and we continue to be impressed with their service, in particular their experience and communication skills with university student tenants.

- Paul Barrett, Landlord

I would highly recommend HudLets to both students and landlords. The service provided is professional, efficient and extremely fair.

- Sandy Young, Landlord