FAQs

Below are some of our frequently asked questions with some information that we hope you find useful. If you still have a question that’s not answered below please get in touch with one of the HudLets team by emailing hudlets@hud.ac.uk.

  • We are run by the Students’ Union as a not for profit service that puts you, the student, at the heart of everything we do. We have an office on Campus that you will find in the Students’ Union on level 5 of Student Central. We are the only place you can compare all the halls, studios and a wide selection of student houses. And as a cherry on top we charge no fees for booking! At HudLets we try to make student accommodation simple.

  • We try to make the booking process as simple and transparent as possible. We recognise that this might be the first time you have booked accommodation and signed a contract, so our staff are always here to talk you through the process and what everything means.

    If you ever have a question, no matter how big or small, we’ll always be happy to answer.

  • Once you have found the property or hall you like we will go through the following process:

    • Complete a ‘book a room’ form where we will collect the information about you, the property you would like to rent and who your Guarantor will be (we explain what this is below).

     

    • We will need to check your right to rent by taking a copy of the following documents:
      • Passport or Drivers Licence
      • Proof of study
      • Visa (for international students)

     

    • We will need to check your guarantors information with the following information:
      • Photo ID
      • Proof of earnings that are three times higher than the annual rent
      • Proof of address

     

    • We will draft the accommodation contract (known as a shorthold tenancy agreement) for you and your guarantor to read and then sign if you are happy that all the details are correct. This legally has to take place within 7 days of the contract being issued. (electronic)

     

    • We will then ask you to make an advance rent payment to fully secure your booking.
  • No – HudLets do not charge any fees for booking accommodation. When you book a property with HudLets we make the process as simple as possible and are completely transparent on contract conditions to ensure you are making an informed decision. When you make a booking, we will ask you to make an advance rent payment.

  • You can browse all our properties on our website and once you’ve found something you like the look of you can book to view it in person.

    You can do this online (clicking the ‘arrange a viewing’ button), by email hudlets@hud.ac.uk or by telephone 01484 473435.

  • At the point of writing this information we are currently in a national lockdown, which makes it difficult to conduct physical viewings however, where a property is currently empty, or the existing tenants agree we are conducting COVID-19 safe viewings. Where we are unable to do this, we are building a library of video viewings so you can virtually look around the properties we have available.

  • Your accommodation contract is a legally binding document that will remain in place no matter what happens with the Coronavirus and the University. This means you will still have to pay rent for the whole contract, even if you decide to move out.

    There are some providers that are offering some flexibilities to contracts so when you book with HudLets we will always be up-front and transparent on the small print. If you have any questions or concerns about your contract please ask.

  • HudLets is the only place you can compare all the halls in Huddersfield. When you enquire with HudLets we will always try and match what you’re looking for, your budget and location to find the best accommodation to suit your needs. Each of the halls have a variety of facilities, services and pricing. At Huddersfield there is plenty of choice and availability so don’t worry about rushing into decisions.

     

  • When you enquire with HudLets we will always try and match what you’re looking for, your budget and location to find the best accommodation to suit your needs. There are lot’s of accommodation options across the town centre and surrounding areas all a short walk or bus journey to campus. Most have great connections to shops, supermarkets, gyms, coffee shops and much more.

  • HudLets are able to offer accommodation for families, however there are fewer options available. The best thing to do is to contact the HudLets office so we can talk through your requirements and budgets and we will do our best to find a great place to live.

  • Where there is more than one tenant signing an agreement, all tenants are ‘jointly and severally’ liable. This means that each tenant can be held responsible for the agreement and paying of rent and not just a share of it. Be sure about the people that you agree to share with as if they fail to pay the rent, you can also be held liable. The tenants are jointly and severally responsible for the property as a whole – and for the deposit as a whole. If damage is caused by one tenant but exceeds the amount of his or her deposit, deductions can be made from his or her housemates’ deposits – if the damage exceeds the entire deposit, ALL tenants will be responsible for the additional monies due.

  • It’s often difficult for students to prove they have the finances in place to make regular rent payments we ask most applicants for a guarantor. Your guarantor will be asked to sign a Contract of Guarantor, supply proof of earnings, photo ID and proof of address.

  • HudLets require everyone to pay a deposit that is usually due one month before your accommodation contract starts. The amount required will differ depending on the property you are renting. We then process your deposit with the Deposit Protection Scheme (DPS) which is regulated by the government. You will get a certificate when this has been completed, which you need to keep safe as you will need this information when your contract ends.

  • This will be dependent on the property you rent and what is included within the rent. You will need to check your contract as to who is responsible for paying what.

  • Some HudLets properties have contents insurance included at no cost to you, however you should check if its included before you move in.

    If it’s not included you will need to get your own contents insurance.

  • HudLets have partnered with Endsleigh, the No.1 student insurance provider.

    It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!

    Visit confirm your cover to see:

    • What is and what isn’t covered
    • Policy excess – the amount you pay when you make a claim
    • How to make a claim
    • Personalise cover

    We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

  • Many Insurance policies have a time limit on how long you can leave your accommodation without returning. Many insurers have extended or waived this time limit while the country is in lockdown, however if you have an existing insurance policy you should check with your provider to make sure you are still covered.

     

    If you have insurance included in your contract with HudLets – Endsleigh have updated the policy to remove time limits and provide extra cover for travelling home, putting your belongings in storage and living in temporary accommodation. Details of these changes can be found here.

  • No if you are a student you are exempt from council tax. A person counts as a student if they are:-
    • undertaking a full-time course of education and studying for at least 24 weeks (21 hours per week),

    or
    • under 20 and on a qualifying course, or
    • a foreign language assistant
    • Someone who is taking a course which leads to a registration under the Nurses, Midwives and Health Visitors Act   1979.

  • No the process is the same for booking a property whatever nationality you are.

  • Hudlets will make contact with you to arrange a suitable time for you to move into your chosen property. You will be issued with an information pack containing the following items:

    • Energy Performance Certificate for the property
    • Gas Safety Certificate
    • Electrical Safety Certificate
    • Electrical Pat Testing Certificates
    • Deposit protection Certificate
    • Deposit Protection Prescribed Information.
    • Set of Keys for each student
  • We ask that all students think about their finances before signing a tenancy agreement. Once you have signed the agreement you are required to be able to pay the rent. However contact HudLets and we will try to organise a revised payment plan with your landlord.

  • Contact the HudLets office and we will speak with the landlord on your behalf.

  • Firstly speak with your landlord but if you find they are not listening contact HudLets.

  • Your contract is a fixed term contract and you as tenant are obliged to fulfil the terms and conditions. Landlords will not usually allow a tenant to terminate their tenancy early without paying the full rent for the contract duration. However in some cases a tenant may be able to move out of the property if they find a suitable replacement to take over the contract and the necessary paperwork is completed. If you share a house with a group you must make sure that your replacement is acceptable to the rest of the tenants.

  • Firstly seek advice from the HudLets office. The deposit will be secured within one of the three governments recognised deposit protection schemes which all have a disputes procedure. This is explained within the prescribed information that you should have received when you deposit is registered.

  • HudLets are committed to providing the best possible service for both our students, landlords and partners. When something goes wrong, we need to know about it. This will help us try to rectify any outstanding issues and improve the services HudLets provide.

    You can find out how to do this with our complaints procedure that can be found here.

  • HudLets is the Students’ Union Accommodation service based on the University Campus.

    With the current UK Covid-19 guidance we are all working remotely Monday to Friday from 9am until 5pm UK time. We will aim to reply to any emails or requests within the next working day.

    Our experienced staff will do their best to help with any situation and answering any of your questions about student accommodation in Huddersfield.

     

    Here are the best ways to get in touch:

    Email: HudLets@hud.ac.uk

    Telephone: +44(0)1484 473435

    Website: www.hudlets.su

Testimonials

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All my dealings with HudLets have been both helpful and supportive. Andy and Charlotte are extremely encouraging at all times. Many thanks for your continuing excellent service.

- Pat Lawler, landlord

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HudLets has always been an efficient and supportive agency in liaising between students and me as a landlord. Friendly and competent, they know their houses and tenants and try to ensure smooth tenancies for the benefit of all. Excellent.

- Sian Howell-Jones, landlord

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The friendly and efficient staff at HudLets serve both the students and the landlord well. For the landlord they organise a fair rent and for the students they check that the property is both safe and suitable. This results in peace of mind for all concerned.

- Deryn Wood, Landlord

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HudLets has taken the hassle of tenant find, vetting, drafting contracts and lodging bond payments from us so that we can concentrate on providing a good clean student friendly property for our tenants.

- Andy and Christine Flint, Landlord

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Into our second year with HudLets as letting agents, and we continue to be impressed with their service, in particular their experience and communication skills with university student tenants.

- Paul Barrett, Landlord

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I would highly recommend HudLets to both students and landlords. The service provided is professional, efficient and extremely fair.

- Sandy Young, Landlord

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